Chubb ranked #2 overall and #1 in Digital Channels in the JD Power 2026 U.S. Small Commercial Insurance Study, rising five spots. The company scored 746 out of 1,000 based on 2,900 customer responses. Chubb highlighted its digital capabilities, including Chubb Marketplace and connected quoting, as key strengths. The study measured satisfaction across trust, price, coverage options, ease of doing business, interactions, problem resolution, and digital channels.
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