ServiceTitan under investigation over revenue timing disclosure after 30% drop

Hagens Berman opened a probe into ServiceTitan after shares fell 30% on September 9, 2026, following Q2 2027 results that revealed revenue recognition timing differences and slower growth. The company cited a $2-3 million subscription revenue headwind and said its AI Max offering typically isn't billed for the first quarter of a contract. ServiceTitan also replaced its chief revenue officer. The firm is examining whether the company was sufficiently transparent about the financial impact of its Max push.