ServiceNow shares fall 18% as Q4 cRPO growth guidance misses Street

ServiceNow guided Q4 cRPO growth to 18.5%, below the 19.7% Street estimate, despite strong AI adoption. Q3 cRPO grew 21% in constant currency, but early renewals, government contract mix, and AI services shift weigh on the outlook. AI net-new ACV grew 65% YoY, and the FY26 AI ACV target was raised to $1.7B.